Frequently Asked Questions (FAQ)

How long will I have access to the course(s)?

If you purchased a one-year contract, you will have access to the courses for 12 months from the start date of your course.

If you purchased a non-contract option, you will have unlimited access until you decide to cancel.

 

How do I add courses to my student's course load?

To upgrade or downgrade your current plan, please contact our K12 Enrollment Center at 866-512-6463.

 

How do I change courses?

You may call our K12 Enrollment Center at 866-512-6363 and change courses at any time. There is no course change fee, but if the new course consists of materials, they will be available at an additional cost.

 

What happens if my student hasn't finished the course at the end of 12 months, and isn't ready to move to the next level?

You may renew your year subscription, or purchase the monthly non-contract option to allow your student to finish the course. Either option can be accomodated by calling our K12 Enrollment Center at 866-512-6463.

 

If I am missing materials, who should I contact?

Upon receiving your materials, you will also receive an itemized list. Please make sure you have all materials listed on the itemized list within 30 days from receipt of materials. If you are missing anything please contact the K12 Sales Support Department at 877-431-6985. Any requests to replace materials outside of the 30 days will incur an additional charge.

 

How do I register as a Homeschool Family?

To look into your state's homeschooling laws, please visit: https://www.responsiblehomeschooling.org/policy-issues/current-policy/ 

 

What are your cancellation and refund policies?

We offer 30-day money-back guarantee on all Independent Study Program purchases. Within the 30 days, we also offer a refund on unused materials once they have been returned to the warehouse and tracking information has been provided. There will be no refunds for shipping costs and we do not cover the costs of shipping materials back to our warehouse. 

For monthly non-contract subscription: You may contact the Sales Support Department at 877-431-6985 at any time to cancel your access. You will not be charged any future payments. Charges already incurred will not be prorated, however, and refunds will not be available for all or any part of the month in which you cancelled. Voicemails will not be considered notification; you must speak to an agent in order to cancel a course.

For one-year contract payment plans: Please note that you are in a one year contract. Your contract is set to expire one year from your selected start date. After the 30-day money-back gaurantee, should you decide to cancel early, you will need to pay an Early Termination Fee of $175. Voicemails will not be considered notification; you must speak to an agent in order to cancel a course.

Materials purchases are eligible for a refund only when returned unused in the first 30 days of your course start date. You will only receive the refund for materials once you have sent that back to our warehouse and provided K12 with tracking information. There will be no refunds for shipping costs and we do not cover the costs of shipping materials back to our warehouse.

 

How do I return materials?

If you are finished using your courses, you do not need to return materials as those are yours to keep.

If you are within the 30-day money-back guarantee window and have already cancelled your courses, you may send the materials back. Please send materials to:

     UPS Supply Chain Solutions, ATTN: K12 Returns

     800 North Black Branch Road, Dock Door 1140

     Elizabethtown, KY 42701

You will only receive the refund for materials once you have sent that back to our warehouse and provided K12 with tracking information. There will be no refunds for shipping costs and we do not cover the costs of shipping materials back to our warehouse.

 

How do I set up my account?

Within 48 hours of your selected start date, you will recieve an automated email from K12 providing you with your Registration ID. The Registration ID is an 8 digit code comprised of letters and numbers. Once you receive this you will be able to create your personal username and password.

1. Go to www.K12.com

2. Select 'OLS Login' at the top, right of the page

3. Select 'Set Up Your Account'

4. Enter the Registration ID that was emailed to you

5. Enter the phone number you used when purchasing your Independent Study Program courses. This will only work if you use the original phone number used. You may always change the number on the        account later. 

6. Create your username and password

7. Create your student's username and password

Upon first logging in, make sure you read through the Terms and Conditions before selecting 'Accept'. By simply selecting 'Accept' you are agreeing to K12's terms and will be held to these terms.

 

Will I have access to my courses in summer if I purchase the K12 Independent Study Program mid-year?

You will have access to your courses during the entire time period for which you purchased the courses.

 

I've completed my courses. What do I need to do?

The most important step is ensuring you print off the completed progress reports and keep them for your records. Please refer to the 'Finishing Up' tab and watch the video on how properly print off completed progress.

Once you've completed your courses, you may call the K12 Enrollment Center at 866-512-6463 to change to new courses. There is no course change fee, but if the new course consists of materials, they will be available at an additional cost.

For the monthly non-contract subscription, you may call the K12 Sales Support Department at 877-431-6985 to cancel access upon completing the course and printing off completed progress.

 

How do I obtain a report card?

The Independent Study Program does not offer report cards. We highly advise that you print off your student's progress and keep for your records.

 

What shipping method do you use for materials?

The default shipping method for all orders is UPS Ground. However, there are a few exceptions:

Shipments to HI, AK, and PR go through UPS 2-day air

Shipments to other countries go through UPS International or DHL

Shipments to PO boxes, APO, and other military addresses go through USPS

 

How do I notify K12 of a change in name, address, e-mail, or phone?

Please call K12 Customer Care at 866-512-2273